The ITIL 4 Managing Professional Specialist: Drive Stakeholder Value is designed for the candidates who want to increase the stakeholder satisfaction. Examples of topics that will be discussed during the ITIL 4 Managing Professional Sprecialist: Drive Stakeholder Value training : UX and XC Design, Customer Journey Mapping, SLA design, Multi-Supplies management and customers & relationship management.
Target audience ITIL 4 Managing Professional Specialist: Drive Stakeholder Value
Those who are in charge of the integration and management of stakeholders, where focus lies on the customer experience and journey. Additionally, those who are responsible for the cultivation of relationships with suppliers and partners.
• Individuals that want to continue their ITIL Journey.
• IT Service Managers
ITIL 4 Foundation certificate
Training duration ITIL 4 Managing Professional Specialist: Drive Stakeholder Value
3 dagen
90 minuten, 40 meerkeuzevragen. Voldoet 28/40 - 70% Het examen is bij het cursusgeld inbegrepen.
