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IT Service Management

IT service management is een benaming voor het procesmatig aansturen van de werkwijze van IT-beheer. IT service management wordt ook wel afgekort als ITSM.

IT service management is een onderdeel van IT-beheer. Naast IT service management komen binnen IT-beheer ook andere disciplines voor, zoals technisch beheer, applicatiebeheer, facilitair beheer, documentbeheer.

Er zijn vele manieren waarop IT service management kan worden ingevuld. Vele bedrijven hanteren daarbij hun eigen standaard. Veelal worden daarbij de richtlijnen (best practices) uit ITIL gebruikt. Wereldwijde standaarden en best practices voor IT service management zijn onder andere ITIL en ISO 20000.

Overzicht trainingen: IT Service Management

ISO/IEC 20000 Auditor in ITSM
ISO/IEC 20000 Foundation
ISO/IEC 20000 Foundation Bridge ITSM
ITIL 4 Foundation Bridge
ITIL 4 Managing Professional Specialist : Create, Deliver & Support
ITIL 4 Managing Professional Specialist: Drive Stakeholder Value
ITIL 4 Managing Professional Specialist: High Velocity IT HVI
ITIL 4 Managing Professional Transition
ITIL 4 Strategic Leader : Digital & IT Strategy DITS
ITIL 4 Strategist: Direct, Plan & Improve
ITIL Capability: Operation Support & Analysis
ITIL Capability: Service Offerings & Agreement
ITIL Fast track Foundation + Practitioner training
ITIL Life Cycle / Capability Examentraining
ITIL Life Cycle: Continual Service Improvement
ITIL Life Cycle: Managing Across the Lifecycle
ITIL Life Cycle: Service Design
ITIL Life Cycle: Service Operation
ITIL Life Cycle: Service Strategy
ITIL Life Cycle: Service Transition
ITIL v3 Foundation Fast Track
ITIL V3 Practitioner
ITIL® Capability: Planning, Protection & Optimalisation
ITIL® Capability: Release, Controll & Validation
VeriSM Foundation training
D-ICT Solutions
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