ISO/IEC 20000 Foundation Bridge ITSM

EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.

Who is this certification for?

EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 is intended for anyone who holds an existing service management certificate (VeriSM™, SIAM™ or any version of ITIL) and wishes to explore another area within service management.

Main subjects

Introduction to IT Service Management
Service Management System
The Operation of the Service Management System

Required reading

ISO/IEC 20000-1:2018 (EN)
Switzerland, ISO, 2018
www.iso.org

Dolf van der Haven
A Guide to ISO/IEC 20000-1:2018 Service Management
ITSM Shop Ltd, first edition (2018)
ISBN: 9781912651344 (hard copy)
ISBN: 9781912651351 (eBook)
This book is also available as audiobook.