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IT Service Management

IT service management is a name for the process control of the working method of IT management. IT service management is also abbreviated as ITSM.

IT service management is part of IT management. In addition to IT service management, other disciplines also occur within IT management, such as technical management, application management, facility management, and document management.

There are many ways in which IT service management can be implemented. Many companies apply their own standard. The guidelines (best practices) from ITIL are often used for this. Global standards and best practices for IT service management include ITIL and ISO 20000.

Training overview: IT Service Management

ISO / IEC 20000 Auditor in ITSM
ISO / IEC 20000 Foundation
ISO / IEC 20000 Foundation Bridge ITSM
IT Asset Management (ITAM) foundation
ITIL 4 Foundation Bridge
ITIL 4 Managing Professional Specialist: Create, Deliver & Support
ITIL 4 Managing Professional Specialist: Drive Stakeholder Value
ITIL 4 Managing Professional Specialist: High Velocity IT HVI
ITIL 4 Managing Professional Transition
ITIL 4 Strategic Leader: Digital & IT Strategy DITS
ITIL 4 Strategist: Direct, Plan & Improve
ITIL Capability: Operation Support & Analysis
ITIL Capability: Service Offerings & Agreement
ITIL Fast track Foundation + Practitioner training
ITIL Life Cycle / Capability Exam Training
ITIL Life Cycle: Continual Service Improvement
ITIL Life Cycle: Managing Across the Lifecycle
ITIL Life Cycle: Service Design
ITIL Life Cycle: Service Operation
ITIL Life Cycle: Service Strategy
ITIL Life Cycle: Service Transition
ITIL v3 Foundation Fast Track
ITIL® Capability: Planning, Protection & Optimization
ITIL® Capability: Release, Controll & Validation
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