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laatste update 22-11-2011
ISO20000 Control of IT Services
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Your benefitYour professional skills are in demand on a daily basis. You fulfill a role within service management. Your company environment is subject to constant change. In the training course "Professional Control of IT Services" you will acquire the skills needed to confidently face these challenges. The acquired knowledge can be directly implemented. You define the work steps or documents that are required and are able to prepare and control them. Target group IT professionals, who intend to deepen one's knowledge as experts in the area "Control of IT Services" within the scope of IT Service Management processes and thereby adopt best practices. Exam prerequisites - Foundation Certificate according to ISO/IEC 20000- Successful completion of a certified training, which prepares for the "Professional Exam Control of IT Services"- Proof of successful fulfillment of at least two (2) practical assignments as part of the certified training to assess and confirm the candidate's management skillsExam content The multiple choice examination consists of 40 questions relating to the following subject areas: - Plan processes for the control of IT services- Implement and manage control of IT services- Measure, monitor and report on control of IT processes- Improve control of IT services processesThe examination session will be conducted by an independent invigilator of the Certification Body for Persons – Examination Institute of TÜV SÜD Academy. Duration of exam 90 minutes Certification
Certificate
"Professional Control of IT Services" Training duration 3 days Fee Training € 1470.00 (plus VAT), examination € 225.00 (plus VAT)
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